IT Support for Healthcare

Information Technology Support

IT Support for the Healthcare Industry

Spend more time and energy on the work you want to do — healthcare.

While the demand for services remains healthy, many healthcare facilities are looking for ways to cut costs, work smarter and differentiate themselves competitively. We provide comprehensive IT support specifically tailored for healthcare companies, improving efficiency and security in medical practices. We can manage your technology needs to make your business successful. Managed Technology continues to provide the specialized technology services that the healthcare industry needs. Clients who have Managed Technology manage their IT needs spend their time working on their core business, and can trust us to seamlessly manage the technology that supports their core business.

Managed Technology can provide comprehensive assessments of your company’s assets, identifying issues that needed immediate attention, listing longer-term needs, and establishing priorities. Protecting healthcare data is crucial, and we understand the trust involved in securing patient information. Our services can range from virus protection, to long-range network planning that assures network security and stability, to addressing potential problems before they become real ones.

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IT Solutions for Healthcare Providers

Like other modern businesses, the healthcare industry relies on computers and technology, so it’s essential their networks, operating systems, cloud computing, and other IT infrastructure works at peak efficiency every minute of every day. What’s more, as a healthcare organization, you are entrusted with medical records and other sensitive patient information, so data security is especially important to healthcare professionals.

To deliver the best patient outcomes and patient experience, healthcare organizations need an IT department and tech support team that has their back 24/7. Managed Technology offers healthcare IT support that allows you to concentrate on your patients.

At Managed Technology, we understand that even a brief malfunction in IT equipment can be detrimental to a healthcare organization, which is why our team members will design and deploy computer hardware, software, networks, cloud solutions, and a wide range of other technology to keep your healthcare environment efficient, electronic health records safe, and your organization in compliance.

Hospitals and healthcare providers shouldn’t have to constantly worry about IT support services or the technology they use for business processes and patient services - it should work when and how you need it to work. It should be designed to flow with your process, it should protect sensitive information and meet compliance requirements, and in the event of a problem, tech support should be quick and efficient. Managed Technology can guarantee all of that and more to our healthcare clients.

IT infrastructure needs to be handled by a company that understands the specific technology challenges healthcare faces. Our IT staff has worked in the healthcare industry for years, and we can deliver the managed IT services and product support specialists that will keep your medical practice productive, in compliance, and efficient, freeing you to focus on healthcare delivery and patient care.

IT Support for Healthcare

The best way to deliver IT services is with a partnership approach: the IT support team works with healthcare professionals to determine how best to tailor the IT strategy to your workflow and patients, whether it be through hardware and software, data storage, cloud services, mobile device management, or other solutions. An IT support company must customize its process not just to the healthcare industry, but to the organization, and our support staff has a background in doing exactly that.

Part of the job of IT support is cyber security - to assess where a healthcare company could be susceptible to online threats and offer solutions to close those gaps to keep you in compliance. When you choose a managed services team with over ten years of experience for your healthcare IT support, you are assured the highest level of professionalism to protect your team, patients, partners, proprietary information, and more.

Best Practices for Working Efficiently

Healthcare and hospital employees are busier than ever, and productivity and efficiency are critical. In terms of IT support, that means effectively implementing and optimizing tools like software, networking, servers, mobile devices, and more. IT services work with each healthcare business to tailor technology to your work style and specific needs.

Healthcare IT Services

Data Security Services

Obviously no healthcare team wants to find themselves with compromised data, and the best way to avoid this is to make sure a breach never happens at all. Health information is sensitive, and we are familiar with all industry best practices to protect it and keep you in compliance. You need a team who can find any potential vulnerabilities in your systems and offer a plan to keep you completely safe. Call us to get started with a thorough audit of your IT environment and network security.

Improved Patient Data Security

In the healthcare industry, patient data security is paramount. With the rising number of cyber attacks, healthcare organizations must proactively safeguard sensitive patient information. A managed service provider can significantly enhance patient data security by implementing robust measures such as encryption, firewalls, and access controls. Regular security audits and risk assessments are also crucial in identifying vulnerabilities and preventing data breaches. By partnering with a reliable service provider, healthcare organizations can ensure that their patient data remains secure and compliant with industry standards.

Disaster Recovery and Business Continuity

Nothing is guaranteed, and a natural disaster, crime, power outage, or other event beyond your control could have a devastating effect - if you're not prepared for it. With proper IT service and support, including backups and possibly an alternate location, companies can recover quickly from whatever happens and get back to patient care.

Network Design

Your network needs to be ready to handle business on a day to day basis and also ready to adapt to changes in the healthcare field and growth in your company, and we have the solution. We offer services that can do a number of things for your institution. You will get a network or a network upgrade that makes your systems:

• Faster
• More Secure
• Free from problems - large and small - that result in downtime
• Equipped with better tools
• Perform better overall

As an IT provider, we offer excellence in customer service and support whenever you need it. When you contact our help desk, we will spring into action to do whatever it takes to get your company up and running again.

Technical Support

24/7 tech support services are a necessity for every healthcare business, as even the best system / IT environment will eventually experience a problem. If you face a loss of data or an IT disaster, you need recovery solutions to mitigate the damage as much as possible and get you back to work. Most importantly, we provide managed backups and have done so successfully for years, and health care companies have several options to choose from. That way, you can rest easy knowing that if the worst happens, you will be able to quickly and easily restore data.

But no matter what happens - hardware, software, network, or other problems - services are available to get the problem solved - FAST. Our team has the knowledge and experience to handle any computer or technology issue you encounter. Working with Managed Technology helps an organization save money, as our team can provide all the support of an in-house IT department for a much lower cost. Optimized IT support can prevent treatment delays and maintain high levels of patient care, thereby enhancing patient satisfaction.

While the demand for healthcare will only increase, many in the healthcare industry are looking for ways to cut costs, work smarter, and differentiate themselves competitively. Managed Technology balances cost and quality. Our healthcare IT services offer excellent customer support while your IT systems run smoothly in the background. It’s our goal to help our clients grow.

Managed Technology continues to provide the specialized technology services that health practices need. Clients who have us manage their IT needs can spend their time delivering excellence to their patients, and can trust us to seamlessly manage the IT issues that supports their core business.

The Risks of Cyber Attacks in the Healthcare Industry

Cyber attacks pose a significant threat to the healthcare industry, with the potential to compromise patient data, disrupt operations, and impact patient care. Healthcare organizations must be vigilant and take proactive measures to prevent such attacks. A managed service provider can help develop a comprehensive cybersecurity strategy tailored to the unique needs of the healthcare industry. This includes employee training to recognize and respond to threats, incident response planning to mitigate damage, and regular security updates to protect against emerging threats. By working with a trusted service provider, healthcare organizations can better protect their patient data and maintain business continuity.

Cloud Computing for Healthcare Software

Cloud computing offers numerous benefits for healthcare software, including increased scalability, flexibility, and cost savings. However, healthcare organizations must ensure that their cloud services meet strict healthcare compliance requirements, such as HIPAA. A managed service provider can help navigate the complexities of cloud computing, ensuring that cloud services are secure, compliant, and tailored to the unique needs of the healthcare industry. By leveraging cloud services, healthcare organizations can improve their IT infrastructure, enhance data security, and ultimately provide better patient care.

Choosing a Managed Technology Service Provider

When choosing a managed technology service provider, healthcare organizations must consider several critical factors, including expertise, experience, and reputation. A provider with extensive experience in the healthcare industry can offer tailored support services that address the specific challenges and requirements of healthcare organizations. Additionally, a strong reputation for customer service and support ensures that healthcare organizations receive the assistance they need to succeed. By selecting the right managed service provider, healthcare organizations can enhance their IT infrastructure, improve data security, and focus on delivering excellent patient care.

Managed Technology Service Tiers

Managed technology service providers often offer tiered service models to meet the diverse needs of healthcare organizations. These tiers may include basic support services, such as help desk support and network monitoring, as well as advanced services, such as cybersecurity and data analytics. Healthcare organizations can choose the tier that best aligns with their needs and budget, ensuring they receive the appropriate level of support. By selecting the right service tier, healthcare organizations can optimize their IT infrastructure, enhance data security, and improve overall efficiency, allowing them to focus on patient care and satisfaction.

Contact Us: Support and Service

We are an IT company with over a decade of experience, dedicating to providing superior IT consulting and problem-solving. Contact Managed Technology today to discuss IT solutions and learn more about the services we offer. We will ensure your systems are fast, reliable, secure, and operating at peak performance. Our IT solutions free you from worrying about your IT systems and allow you to focus on your business.

Case Studies

Managed Technology is the IT support choice for many businesses in a wide array of specialized industries including: Architecture, Construction, Education, Engineering, Finance, Food Services, Healthcare, Insurance, Law, Government, Manufacturing, and Non-Profit Organizations. We serve clients in each of these industries helping them increase their efficiency and allowing them to better serve their clients.

For a growing number of small to medium-sized businesses, hiring an IT management firm on an ongoing basis rather than an “as needed” basis has become an increasingly attractive option. The right IT services provider can reduce product selection, procurement, implementation, maintenance, and services costs by a significant amount. An IT services company can also increase the reliability and performance of your businesses' IT operations, resulting in greater return on investment and higher employee productivity.

Managed Technology's technical experts can maximize our clients' success by molding their IT environment to the unique requirements of their business. See what our clients are saying on our Client Testimonials page.