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MANAGED IT SUPPORT

Managed Desktops

Desktops are the backbone of the office, and for productivity to stay high at work, each user needs a device or virtual desktop that performs. Our managed desktops deliver a superior experience that frees users to focus on their tasks.

We also offer managed virtual desktops that operate through a cloud service and allow users to access applications from anywhere - more important than ever with an increasingly remote workforce. Our managed desktop services and virtual workspace solutions are cost effective and provide excellent security.

Proactive Desktop Management

Having stable and reliable PCs is just as important as keeping the servers and network up and running. However, PC maintenance is often neglected because the tasks can be cumbersome and time consuming.

Managed Technology's proactive, automated desktop management allows organizations of all sizes to achieve PC uptime and reliability easily and cost-effectively. This service keeps desktops and users working effectively.

Benefits of a Managed Desktop Service

Our Managed desktop service keeps your entire workspace running smoothly, keeping productivity high and employee frustration low in the office. Managed desktops let employees use their time to help customers or complete other work, rather than using time to seek support for their desktops.

Asset Inventory and License Management

Software applications, license keys, and hardware inventory are easily documented and tracked through the asset inventory and license management capabilities. Customized inventory and audit reports are available.

Patch Management and System Optimization

An unpatched PC can be the target of viruses and malware, which can then spread throughout your organization and wreak havoc on employee productivity and security. The service keeps your PCs updated with the latest security and critical operating system patches. In addition, system optimization tasks such as disk defragmentation or cache cleaning are done regularly so the PC's life is extended while desktops are kept running at peak performance.

Routine maintenance is generally done after hours, so it doesn't disrupt users during business hours. Desktop management tasks can also be done around the user's schedule so they stay as productive as possible.

Secure Remote Control - Attended and Unattended

If issues are identified during maintenance, Managed Technology can remotely and securely access the PC without the user being present.

Image-based Backup and Recovery Services

A Network Attached Storage (NAS) device is installed on the network so PCs (and servers) can be backed up. Image-based backups allow for very rapid recovery of the entire PC, so users don't have to wait for their PC to be rebuilt, even if there's a major hardware or operating system corruption. In many cases, the system is back up and running within an hour.

Cloud Virtual Apps and Desktops

Cloud based Virtual Apps and Virtual Desktops separate the desktop environment from the physical computer. With a virtual desktop, you can:

  • Access the virtual desktop from any location
  • Save money and resources
  • Update software more easily
  • Decrease security risks
  • Better disaster recovery

Managed Technology Cloud Virtual Apps and Desktops give IT control of virtual machines, applications, and security that allows IT access to devices. End users are able to use desktops and applications independently of the device's operating system and interface.

This means you can deliver apps and desktops to any device without the burden of installation, setup, upgrades, and monitoring with this cloud based workspace. Infrastructure is housed in the cloud and available to users on all devices.

For information about deployment of virtual desktops, contact us to learn more.

How Our Managed Desktop Service Works

PCs are identified using a network discovery tool, then a lightweight agent is installed on each PC under management. Proactive maintenance tasks are automated and run on a regular basis. The team is alerted if there are PCs that require attention (low disk space, new security patch or missed backup, for example), then they can log in securely and fix the issue.

When you need help desk services for any of your devices or virtual desktops, we can address most issues remotely. In the event that remote access cannot solve the problem, our experienced technicians have an unrivaled response time and are available for support on any device or issue. Your company or enterprise gets all the advantages of a full-service IT team at a fraction of the cost of an in-house IT department.

Related Services

Complement your managed IT services with these security and infrastructure solutions:

  • Cybersecurity Services - Protect your managed infrastructure with comprehensive threat monitoring and response
  • Cloud Computing - Modernize your IT environment with scalable cloud infrastructure
  • Network Audits - Assess your current IT infrastructure and identify optimization opportunities
  • Professional IT Services - Strategic IT consulting and project-based technical support

Managed Technology provides managed IT services to businesses throughout our service area. We serve companies in Long Island, New York City, Connecticut, and New Jersey. Our local presence in Smithtown, Manhattan, Stamford, and East Rutherford ensures rapid response and personalized support for your business.

Core IT Services Offered At All Locations:

Have Questions?

Contact Our Expert IT Support Team

A single server failure or cyber attack can shut down your operations for days, costing thousands in lost revenue. Managed Technology creates comprehensive business continuity plans that include automated backups, redundant systems, and disaster recovery protocols. Our clients average less than 2 hours of downtime per year across all our locations in Smithtown, NYC, Stamford, and East Rutherford—well below the industry average of 87 hours. We proactively identify and resolve potential issues before they impact your business, ensuring your operations continue seamlessly no matter what disruptions occur.

Cloud solutions can reduce your IT infrastructure costs by 30-50% while improving accessibility and security. We provide cloud migration planning, Microsoft 365 management, cloud backup solutions, and hybrid cloud architectures tailored to businesses of all sizes. Whether you have 5 employees or 500, our cloud services let your team work securely from anywhere—office, home, or on the road—with enterprise-grade security and 99.9% uptime. Serving businesses across Long Island, New York City, Connecticut, and New Jersey, we make cloud migration seamless with zero data loss and minimal disruption to your operations.

Cyber attacks cost businesses an average of $200,000 per incident—many small businesses never recover. Managed Technology provides multi-layered cybersecurity including 24/7 threat monitoring, advanced ransomware protection, employee security awareness training, and compliance management for HIPAA, CMMC, and NIST standards. Our security operations center has blocked over 50,000 cyber threats in the past year alone for our clients across Long Island, NYC, Connecticut, and New Jersey. We provide enterprise-level security typically only affordable to Fortune 500 companies, at prices small and mid-sized businesses can afford, while maintaining our 99% uptime guarantee.

60% of businesses that lose their data shut down within 6 months. Managed Technology's disaster recovery planning services ensure you have a comprehensive strategy to recover from any disruption—hardware failure, natural disaster, cyber attack, or human error. We implement automated backup systems, offsite data replication, and tested recovery procedures that can restore your systems in hours, not days or weeks. Our disaster recovery plans have helped clients across all our locations recover from hurricanes, fires, ransomware attacks, and equipment failures with minimal data loss and downtime, reinforcing our commitment to 99% uptime.

Choosing the wrong technology can cost you thousands in wasted spending and productivity losses. As vendor-neutral technology advisors, we help businesses select and procure the right hardware and software solutions based on your actual needs—not what a salesperson wants to sell you. Through our partnerships with major manufacturers, we often secure pricing 20-30% below retail. We handle everything from laptops and servers to specialized software licenses, ensuring your IT environment is equipped with reliable, cost-effective tools that integrate seamlessly with your existing systems. Available at all Managed Technology locations serving Long Island, NYC, Connecticut, and New Jersey.

Many businesses waste 20-30% of their IT budget on unnecessary tools, underutilized software licenses, or technology that doesn't align with their goals. Our IT consulting services provide strategic guidance to develop and implement IT strategies that drive growth, improve efficiency, and reduce costs. We conduct comprehensive technology assessments, create multi-year IT roadmaps, and advise on major technology decisions like cloud migration, software selection, and infrastructure upgrades. Whether you're in Smithtown, New York City, Stamford, or East Rutherford, our consultants work closely with you to ensure your IT infrastructure becomes a competitive advantage rather than just an expense, supporting sustained growth and operational stability.

Reactive IT support means problems only get fixed AFTER they cause downtime and lost productivity. Managed Technology proactively manages your entire IT infrastructure—servers, networks, workstations, and cloud systems—across all our locations. We provide 24/7 monitoring, automated patch management, performance optimization, and preventive maintenance to catch and resolve issues before they impact your business. Our infrastructure management keeps your systems running at peak performance, with average network uptime of 99.8% and response times under 15 minutes for critical issues. This proactive approach costs 40-60% less than hiring full-time IT staff while delivering superior results.

Hiring a single IT professional costs $60,000-$100,000+ annually, plus benefits, training, and equipment—and they can only work 40 hours per week. Our managed IT services provide unlimited support from an entire team of specialists for a flat monthly fee, typically 40-60% less than hiring even one full-time employee. You get 24/7 monitoring, proactive maintenance, cybersecurity expertise, and rapid response to issues, with guaranteed service levels that a single employee could never match. Most clients across Long Island, NYC, Connecticut, and New Jersey see ROI within 3 months through reduced downtime, improved productivity, and eliminated emergency IT bills. Our managed services maintain 99% uptime while you focus on running your business, not managing IT.

Poor network design leads to slow performance, dropped connections, and security vulnerabilities that cost businesses thousands in lost productivity. At Managed Technology, we specialize in designing and implementing networks that are secure, scalable, and optimized to support modern work environments including remote employees, cloud applications, and VoIP phone systems. We design networks that can grow with your business—whether you're opening new locations, adding remote workers, or increasing bandwidth demands. Our network designs support 99% uptime across all our locations in Smithtown, NYC, Stamford, and East Rutherford, ensuring your team stays connected and productive regardless of where they work.

Most small and mid-sized businesses can't afford a full-time CIO earning $150,000-$300,000+ annually, yet they need strategic IT leadership to make informed technology decisions. Our Professional IT services include Virtual CIO (vCIO) support—providing executive-level technology guidance at a fraction of the cost. Your dedicated vCIO develops long-term IT strategies, manages vendor relationships, oversees IT budgets, and ensures technology investments align with business goals. You get the expertise of a seasoned technology executive without the salary, benefits, and overhead of a full-time hire. We provide comprehensive IT leadership, strategic planning, project management, and system integration to ensure your technology infrastructure drives business success rather than holding it back.

Remote work has become essential, but supporting distributed teams creates new challenges—how do you keep remote employees productive, secure, and connected? Managed Technology offers comprehensive remote IT support services that provide the same rapid response whether your team is in the office, at home, or traveling. We use advanced remote management tools to diagnose and resolve most issues within minutes, eliminating the delays of traditional onsite support. Our remote support includes secure VPN access, cloud collaboration tools, remote desktop support, and mobile device management. Available across all our locations serving Long Island, NYC, Connecticut, and New Jersey, this service ensures consistent 99% uptime and productivity for all employees regardless of location.

Have Questions?

Contact Our Expert IT Support Team

Why Choose Managed Technology?

Achieving 99% uptime requires more than just technology—it requires a trusted partner who understands your business needs and is committed to your success. Managed Technology offers:

  • Expertise: Our team of IT professionals has decades of experience in designing, implementing, and managing IT solutions that deliver consistent uptime and reliability
  • Proactive Support: We take a proactive approach to IT management, continuously monitoring your systems and addressing potential issues before they become problems
  • Customized Solutions: We understand that no two businesses are alike. That’s why we tailor our services to meet your specific needs, ensuring that you get the most out of your IT investment
  • Local Presence: With four strategic locations in Smithtown, NY; New York, NY; Stamford, CT; and East Rutherford, NJ, we provide local support that is responsive and accessible, helping you maintain 99% uptime wherever you operate

Office Locations

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1
Long Island

70 Smithtown Blvd.
Smithtown, NY 11787

2
New York City

747 3rd Ave
Fl. 2
New York, NY 10017

3
Connecticut

Soundview Plaza
Suite 700R
1266 E Main St
Stamford, CT 06902

4
New Jersey

1 Meadowlands Plaza
Suite 200
East Rutherford, NJ 07073