IT Support Services

Managed Desktops

Desktops are the backbone of the office, and for productivity to stay high at work, each user needs a device or virtual desktop that performs. Our managed desktops deliver a superior experience that frees users to focus on their tasks.

We also offer managed virtual desktops that operate through a cloud service and allow users to access applications from anywhere - more important than ever with an increasingly remote workforce. Our managed desktop services and virtual workspace solutions are cost effective and provide excellent security.

Proactive Desktop Management

Having stable and reliable PCs is just as important as keeping the servers and network up and running. However, PC maintenance is often neglected because the tasks can be cumbersome and time consuming.

Managed Technology's proactive, automated desktop management allows organizations of all sizes to achieve PC uptime and reliability easily and cost-effectively. This service keeps desktops and users working effectively.

Benefits of a Managed Desktop Service

Our Managed desktop service keeps your entire workspace running smoothly, keeping productivity high and employee frustration low in the office. Managed desktops let employees use their time to help customers or complete other work, rather than using time to seek support for their desktops.

Asset Inventory and License Management

Software applications, license keys, and hardware inventory are easily documented and tracked through the asset inventory and license management capabilities. Customized inventory and audit reports are available.

Patch Management and System Optimization

An unpatched PC can be the target of viruses and malware, which can then spread throughout your organization and wreak havoc on employee productivity and security. The service keeps your PCs updated with the latest security and critical operating system patches. In addition, system optimization tasks such as disk defragmentation or cache cleaning are done regularly so the PC's life is extended while desktops are kept running at peak performance.

Routine maintenance is generally done after hours, so it doesn't disrupt users during business hours. Desktop management tasks can also be done around the user's schedule so they stay as productive as possible.

Secure Remote Control - Attended and Unattended

If issues are identified during maintenance, Managed Technology can remotely and securely access the PC without the user being present.

Image-based Backup and Recovery Services

A Network Attached Storage (NAS) device is installed on the network so PCs (and servers) can be backed up. Image-based backups allow for very rapid recovery of the entire PC, so users don't have to wait for their PC to be rebuilt, even if there's a major hardware or operating system corruption. In many cases, the system is back up and running within an hour.

Cloud Virtual Apps and Desktops

Cloud based Virtual Apps and Virtual Desktops separate the desktop environment from the physical computer. With a virtual desktop, you can:

  • Access the virtual desktop from any location
  • Save money and resources
  • Update software more easily
  • Decrease security risks
  • Better disaster recovery

Managed Technology Cloud Virtual Apps and Desktops give IT control of virtual machines, applications, and security that allows IT access to devices. End users are able to use desktops and applications independently of the device's operating system and interface.

This means you can deliver apps and desktops to any device without the burden of installation, setup, upgrades, and monitoring with this cloud based workspace. Infrastructure is housed in the cloud and available to users on all devices.

For information about deployment of virtual desktops, contact us to learn more.

How Our Managed Desktop Service Works

PCs are identified using a network discovery tool, then a lightweight agent is installed on each PC under management. Proactive maintenance tasks are automated and run on a regular basis. The team is alerted if there are PCs that require attention (low disk space, new security patch or missed backup, for example), then they can log in securely and fix the issue.

When you need help desk services for any of your devices or virtual desktops, we can address most issues remotely. In the event that remote access cannot solve the problem, our experienced technicians have an unrivaled response time and are available for support on any device or issue. Your company or enterprise gets all the advantages of a full-service IT team at a fraction of the cost of an in-house IT department.

Contact Managed Technology Today

Phone: 631.750.6737

70 Smithtown Blvd.
Smithtown, NY 11787

747 3rd Ave Fl. 2
New York, NY 10017

Soundview Plaza Suite 700R
1266 E Main St
Stamford, CT 06902

1 Meadowlands Plaza Suite 200
East Rutherford, NJ 07073